At The Kingsley, we are always seeking new ways to innovate and deliver best in class guest services throughout our hotel. In 2020 and 2021, faced with an increased focus on hygiene and social distancing, we turned to technology to help improve both our staff and guests’ safety.
Using tablet technology, we were able to provide a contactless service for order taking and guest requests, which freed up time to handle other guest requirements more promptly.
The SuitePad service has been invaluable for all, since we launched it in every room in the hotel for our guests to contact our team via a tablet. Guests can book dining options, pool etc from this tablet.
Using smart technology has enabled our team to share all hotel information, guest activities, local attraction information, along with providing a seamless booking system for all of our facilities onsite – all contactless.
Initially, we had opted for this technology to improve our environmental processes, hoping to cut down on the need for printing and paper for menus, guest directories, and various pamphlets, while also allowing it to communicate restaurant specials, spa availability, and more.
SuitePad enhanced our guest experiences and helped our team maintain a positive relationship with our guests throughout a turbulent time in hospitality. We look forward to continuing to utilise this technology for the benefit of our guests at The Kingsley Hotel.